Privacy Policy

This privacy policy (the “Policy”) is intended to inform you of the types of information Happy Computer Inc. dba ITRemedy dba MEPCO.Services, LLC(“we” or “us”) collects, as well as our policies and practices regarding the collection, use, and disclosure of that information through the web pages at www.HarperCIMS.com (the “Site”) or during Service calls.

Please read this Policy carefully because by using the Site or MEPCO.services application, you acknowledge that you understand and agree to the terms of this Policy and consent to the way we may collect, use, and disclose the preceding information. If you do not agree to the terms of this Policy, please do not use our services.

We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating the date it was updated on the Policy. We encourage you to review this Policy from time to time to make sure that you understand how any Personal Information you provide will be used. Your continued use of the Site following the posting of changes to these terms will indicate you accept those changes.

This Policy applies solely to information collected by the Site or during the service calls.

What Information Do We Collect?

• Personal Information You Provide to Us – We only have access to and collect personal information (such as your name, date of birth, credit card number, mailing or billing address, telephone number, or email address, and email preferences (collectively, “Personal Information”)) that you voluntarily give us via email or other direct contact from you. We will not sell or rent your Personal Information to anyone. We are the sole owners of the Personal Information collected on our website or via phone call.
• Information Collected by Automated Means – Whenever you use the Site, we, as well as any of our third-party advertisers/service providers, may use a variety of technologies that automatically collect information about how the Site is accessed and used (“Usage Information”). Usage Information may include, in part, browser type, operating system, the page served, the time, how many users visited the Site, and the website you visited immediately before the Site. This statistical data provides us with information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they “click” on. Usage Information helps us to keep the Site fresh and interesting to our visitors and tailor content to a visitor’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.
• Device Identifiers – In the course of collecting Usage Information, we may also collect your IP address, MAC Address or other unique identifiers (each a “Device Identifier”) for the computer, mobile Device, Wi-Fi card, or other technology (collectively, “Device”) you use to access the Site. A Device Identifier is a number automatically assigned to your Device when you access a website or its servers. Our computers identify your Device by its Device Identifier. When you visit the Sites, we may view your Device Identifier. We use this information to identify repeat visitors to our Site. We also may use this information to send you targeted advertisements and to enhance the Site. We may associate your Device Identifier with your Personal Information.

The technologies used on the Site to collect Usage Information may include, without limitation:

• Cookies – Cookies are data files placed on a Device when it is used to visit the Site. We may use cookies to collect and store certain information about you. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them).
• Web Beacons – We may also include web beacons (also known as web bugs, Internet tags, pixel tags, tracking pixels and clear GIFs) with the content and ads that we deliver to you, which we will use to collect information regarding your interaction with our content and ads. A web beacon is a transparent graphic image placed on a web page or in an email, which indicates that a page or email has been viewed or that an email has been forwarded. In addition, a web beacon allows third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. A web beacon may also tell your browser to get content from another server.

Cookies and web beacons (together, “Site Cookies”) may enable us to track and target the interests of our users to enhance the experience on our Site, track user actions/behavior on our Site and track the effectiveness of ads

How Do We Use Your Information?

We will use your information to respond to you regarding the reason you contacted us. We will also use your information as follows:

• Registration – A user may need first to complete a registration form to use the Site. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our Site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
• Service requests– We may request information from you to provide our services. To avail our services, you must provide contact information (like name, email address and service address) and financial information (like credit card number, expiration date). This information is used for billing purposes. To dispatch service Technicians onsite, we will use this contact information to contact you for scheduling and send estimates/invoices upon completion of work.
• Surveys and contests – From time to time, our Site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Site.
• Customer Service – Unless you ask us not to, we may contact you via email to confirm an appointment for an onsite Technician, send estimates and get your approval for parts order to fulfill your service request.
• Chat – Our Site may use chat functionality to enable direct communication with you through our Site. We will primarily use such information to assess your needs and gain your contact information to contact you to discuss our products and/or services further.

Do We Share Your Information?

We will not trade, rent, share or sell your Personal Information to third parties, unless you ask or authorize us to do so.

Unless you ask or provide your consent to do so, we will not share your Personal Information with any third party outside of our organization, other than with our service providers, including as necessary to fulfill your request, e.g., to provide onsite services. Only employees who need Personal Information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.

We will disclose Personal Information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena, or (b) will help to enforce our policies; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our Site or third parties. In addition, if MEPCO.services or all of its assets are acquired, all of the data collected through the Site and other means and services provided by us would be among the transferred assets.

Your Privacy Rights — Access to and Control Over Information

We offer you choices regarding the collection, use, and sharing of your Personal Information. If you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us, and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at the email address or phone number given on our Site. We do not charge for this service, and your opt-out request will be processed within 30 days of the date on which we receive it.

You can do the following at any time by contacting us via the email address or phone number given on our Site:

• See what data we have about you if any.
• Change/correct any data.
• Have us delete any data.
• Notify us if you do not want us to share your Personal Information for marketing and promotional purposes.

How to Opt-Out of Targeted Advertising

You can set most web browsers to notify you if you receive a cookie, or you may choose to block cookies, though either of those actions may affect the use of our Site. If you prefer not to receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so please visit the Digital Advertising Alliance (DAA) Opt-Out Page: http://www.aboutads.info/choices/. Please note that even if you choose to remove your information (via opting out), you will still see advertisements while you are browsing online. However, the advertisements you see may be less relevant to you and your interests.

Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The DAA Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies’ pages where you can opt-out of receiving targeted.

Does This Policy Apply to Other Websites Linked To Or From the Site?

The Site may contain links to other websites. Any Personal Information you provide on linked pages or sites is provided directly to that third party and is subject to that third party’s privacy policy. This Policy does not apply to such linked sites, and we are not responsible for the content or privacy and security practices and policies of these websites or any other sites linked to or from the Site. We encourage you to learn about their privacy and security practices and policies before providing them with Personal Information.

What Steps Do We Take To Protect Your Information?

We take measures designed to protect your Personal Information to prevent the loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We provide physical, electronic, and procedural safeguards to protect the Personal Information we process and maintain. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Miscellaneous

This Policy and the privacy practices of MEPCO.services will be subject exclusively to the laws of the State of Texas in the United States. MEPCO.services makes no representation that this Policy and our practices comply with the laws of any other country or jurisdiction.

Questions?

If you have any questions about this Policy, please contact us at fieldservices@mepco.services.